Configuration Management is the process that helps organizations maintain the information about, and the relationships between, enterprise assets that are critical to service delivery. When utilized as a part of comprehensive end-to-end Service Management processes, Configuration Management can be harnessed reactively and proactively, from identifying impacted devices during a service outage to communicating about targeted devices and their dependencies during maintenance, change, or release efforts.
HaloITSM not only provides a way to create this content manually but to interface with third-party platforms to utilize established asset content maintained in separate systems.