Halo Solutions
The Halo Way.
It’s much more than just a company culture.
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service – to customers and employees alike.
Deliver exceptional service with a fast, simple, and fully configurable system. Fully tailored to suit your business, we grow with you as your needs change. Out of the box ITIL aligned, HaloITSM creates an easy onboarding experience to bring ITIL frameworks into your organization. We work together using HaloITSM’s collaboration tools to stay connected, keep to deadlines, and manage projects effectively.
DEDICATED TO IT TEAMS
Everything IT teams need to deliver results and collaborate effectively.
The Service Platform that Drives
the McLaren Formula One™ Team
At Halo, ITSM software goes far beyond providing a quick fix. It is about building lasting partnerships founded on trust and mutual success. Our approach encompasses cutting-edge technology, innovative solutions, and, most importantly, a genuine dedication to providing service.
We understand that true excellence lies in delivering a level of service that goes above and beyond the norm. Even our most fundamental offerings set us apart from the competition, as our relentless commitment to excellence is deeply ingrained in everything we do.
By embracing a customer-centric mindset, remaining open and transparent, and providing skilled and personalised support, we have shown that it’s our culture that ultimately drives our success.
We can’t wait to show you why we are truly a company like no other.Platform Overview
DEDICATED TO IT TEAMS
DEDICATED TO IT TEAMS
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Join thousands of companies that use HaloITSM to centralize and optimize their asset management processes.
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Discover how Excalibur Data Systems delivers exceptional value as your end-to-end Cherwell partner. Browse our library of datasheets, service overviews, and testimonials to learn more about our capabilities and customer success.
Incident Managment
The purpose of Incident Management is to provide an established method to restore normal operation as quickly as possible in response to an event that yields adverse effect on business operations.
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Problem Management
Problem Management aims to help organizations identify the root cause of Incidents.
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Change Management
Change Management is a process that helps organizations optimize the benefits of needed system modifications while minimizing risk to the environment.
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Configuration Management
Configuration Management is the process that helps organizations maintain the information about, and the relationships between, enterprise assets that are critical to service delivery.
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Service Catalog
The Service Catalog is the foundation of any IT Service Management platform. The ability to organize and maintain this content is critical to ensuring customers can find what they need when they need it.
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Knowledge Management
Knowledge Management is the process of capturing, developing, sharing, and effectively using organizational know-how. Knowledge Management is critical to establishing credible and collaborative data and information for the benefit of end-users and IT staffers alike.
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